Privacy Policy | Terms & Conditions

Privacy Policy

Effective Date: June 3rd, 2025

At Lead ‘Em Up, LLC (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights related to your data. By using our website and services, you agree to the terms outlined here.

1. Information We Collect

  • Personal Information: Name, email address, and, on occasion, photos and team data submitted by coaches.
  • Payment Information: We use Braintree to process credit card transactions. We do not store any credit card details ourselves.
  • Usage Data: We use Google Analytics and Google Tag Manager to understand how users interact with our site.
  • Email and Communication: We may store your email address and name in our CRM and communication tools (e.g., Kit and Zapier) for communication and account-related notifications.

2. How We Use Your Information

We use your information to:

  • Provide access to our membership content
  • Process and manage memberships
  • Communicate updates, new features, and relevant program information
  • Improve our site and user experience through analytics
  • Occasionally showcase team accomplishments or awards (with your consent)

3. How We Share Information

We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers for the purposes of:

  • Processing payments (via Braintree)
  • Sending emails (via Kit)
  • Running site analytics (Google tools)
  • Automating internal processes (via Zapier)

4. Data Security

We take reasonable security measures to protect your information from unauthorized access or disclosure. All payment-related data is handled by Braintree’s secure infrastructure.

5. Your Rights

You can:

  • Request to access, correct, or delete your data
  • Opt out of marketing emails at any time
  • Contact us at [email protected] for any privacy-related requests

6. Children’s Privacy

Our website services are not directed at children under 13, and we do not knowingly collect personal information from them.

7. Policy Updates

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version with an updated effective date. If the changes are significant, we may notify you via email.

Contact

If you have questions about this policy, contact us at [email protected].

Terms of Service

Effective Date: June 3rd, 2025

Welcome to Lead ‘Em Up! By using our website and services, you agree to the following terms and conditions. If you do not agree with these terms, please do not use our services.

1. Eligibility

Our website is intended for individuals 18 and older. By creating an account, you confirm you are of legal age and authorized to act on behalf of your organization (if applicable).

2. Account & Membership

  • Coaches and adult leaders may create accounts to access our leadership curriculum.
  • You are responsible for keeping your login credentials secure.
  • Membership access includes tools, exercises, videos, and downloadable content intended for personal or internal team use.

3. Payments & Refunds

  • Payments are processed securely through Braintree or Quickbooks.
  • Users may cancel their membership at any time through their account portal.
  • We offer a 30-day money-back guarantee. Refunds are reviewed and granted manually by our team.

4. Content Usage

  • All materials provided are proprietary to Lead ‘Em Up, LLC.
  • You may adjust content to fit your team’s needs, but redistribution, resale, or public sharing is strictly prohibited.
  • Ownership of all original materials remains with Lead ‘Em Up.

5. Intellectual Property

All trademarks, logos, video content, written materials, and visual media are the intellectual property of Lead ‘Em Up, LLC and may not be used without written permission.

6. Acceptable Use

You agree not to:

  • Share login credentials with unauthorized users
  • Upload content that violates the rights of others
  • Attempt to reverse-engineer or replicate our services

7. Termination

We reserve the right to suspend or terminate accounts that violate these terms, abuse the service, or misuse our content.

8. Disclaimer

While we strive to provide high-quality leadership resources, we do not guarantee specific outcomes. Use of our materials is at your discretion.

9. Limitation of Liability

To the fullest extent allowed by law, Lead ‘Em Up, LLC is not liable for any damages resulting from use of our services or inability to access content.

10. Changes to These Terms

We may occasionally update these Terms. Continued use of our services indicates acceptance of the revised terms.

Contact

If you have any questions about these Terms, contact us at [email protected].